Thank you for choosing RelationshipGuru. Since we provide personalized, instant digital reports and custom-generated artwork, our refund policies are outlined as follows:
1. 100% Satisfaction Guarantee
We want you to have a deeply fulfilling experience with our celestial readings. If for any reason your generated soulmate sketch, past-life profile, or numerological charts do not resonate with your spirit, we offer a **30-day money-back guarantee**:
- You can request a full refund within **30 days** of your purchase.
- No complicated questionnaires or justifications are required. We want to maintain a positive and balanced energetic exchange.
2. Technical and Delivery Failures
A full refund will also be immediately processed if:
- A technical system failure occurs (such as an API server timeout) and you are unable to view, access, or download your completed destiny sheets after payment.
- You are double-charged for the same transaction due to a gateway error.
3. How to Request a Refund
To request a refund under our guarantee or due to a technical error, simply email our support team with your full name, email address used during purchase, and transaction details or Razorpay payment ID. Verified refunds will be credited back via Razorpay directly to your original payment method within **5-7 business days**.